Orders in metropolitan area placed before 2pm are next day delivery
Delivery times are between 8.00am and 5.00pm Monday to Friday excluding national holidays. We cannot specify an exact time when you will receive your delivery. Our delivery drivers are required to obtain a signature for all deliveries.
All deliveries are attempted once. For those deliveries that are unsuccessful, the order will be returned to our warehouse and you will be contacted by your Account Manager to arrange a second delivery. If after 5 days, you can not be contacted to arrange redelivery and you still wish to your order, you will need to re-order through our website.
When ordering, please state the floor level of your delivery address if it is not at ground level. Please note, we can only deliver to a physical address. Examples of addresses we cannot deliver to include, but are not limited to, PO Boxes, Parcel Lockers and Locked Bags.
There may be unforeseen circumstances where we are unable to meet our next day delivery promise. These include but are not limited to:
There may be times where your order will be split and delivered to you in separate deliveries
On some rare occasions your ordered items may be on backorder. This means we don't have enough stock to fulfil your order. These backorder items will be delivered to you at a later date when we restock.
Metropolitan orders over $55.00 (inc GST) will receive free next day delivery. Metropolitans orders under $55.00 (inc GST) will incur charge of $5.50 (inc GST).
Delivery fee for non-metropolitan orders will vary according to address, size and weight of the order and will be charged as per the rate of our nominated carrier. Contact your Account Manager to obtain the delivery cost of your order.
Free delivery terms may not apply furniture items. Contact your Account Manager to obtain delivery fees, if any, that will apply to your order.
We reserve the right to vary delivery costs from time to time. Delivery is only available in eligible serviced areas.
For further information on delivery costs or delivery timescales, please contact your Account Manager on 1300 760 031.
You want to return something because it doesn't suit, you aren't happy with it, or its faulty? Easy.
With a local warehouse and sales team, we focus on personalised service - and that means cost savings for you. If you find you've ordered something incorrectly, it doesn't do what you need, or it doesn't work, simply refer to our three-step process.
To return an item download the Return Merchandise Form and fax it to us at 1300 760 081 or email it to us at firstname.lastname@example.org. We'll then review your application and respond to your request. Your replacement or refund is processed. Easy.
United Office Choice is committed to personalised service, and we want you to be happy with your purchase. Please read our returns policy carefully to ensure you understand your rights, and our commitment to you.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, United Office Choice will offer you a credit or refund provided that:
If these requirements are not satisfied United Office Choice reserves the right not to offer a credit or refund for change of mind returns.
Where goods have been purchased in specially for the customer United Office Choice reserve the right to charge a handling fee for any customer returns.
Goods on which a change of mind return is not available
The following categories are not eligible for return under change of mind:
These products can still be returned if they are faulty.
United Office Choice abide by all conditions as set down in Australian Consumer Law. We will accept product returns and provide you a credit, refund or repair where:
Under Australian consumer law, the manufacturer carries the warranty. United Office Choice may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. The manufacturer reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to United Office Choice.
Faulty product is the responsibility of the manufacturer. United Office Choice will handle the claim on your behalf.
The manufacturer may elect to replace items with refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
United Office Choice reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
United Office Choice will arrange to collect goods that are faulty, at no charge to the customer.
Refunds will be issued using your original payment method.
Gift cards are not redeemable for cash.
The risk in the goods remains with the customer until received by United Office Choice.
United Office Choice will always endeavour to process credits for same within the same trading month.
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